Post Call IVR Surveys – Your agents simply transfer callers to an automated IVR solution that asks them a number of questions. A host of insightful statistics, including question scores, recorded comments and our unique ‘agent performance metric’ are then delivered to our dynamic cloud-based wall board and reporting module, providing a concise, real-time overview of your customers’ experience.

Every completed Social Media Survey updates the wallboard in real-time. You can track and measure customer satisfaction scores and other vital call statistics dynamically on multiple devices too, like; desktops, laptops, tablets and smart phones.